Petco

We brought our Husky in to be groomed. It was his first time and he looks (and smells) wonderful. He wasn't stressed at all which made the experience pleasant for both of us. Kalyn even noticed he could have an infection in his ear and suggested we have him checked out by our vet. It turns out he did have an ear infection and we were able to get it treated quickly. We will be bringing him back along with our other dogs. Kalyn was kind and patient which I very much appreciate.

This place has a horrible grooming department. Please do NOT take your pets here. My mom and I both have an account here and they keep putting her dog on my account even though every single time my mom brings her in, she asks them to switch it over to her account and they lie to us and say they will but they don't. I have even gone in there myself and asked them to switch it over and they lied to me also and said they would and then they didn't end up doing it. My mom's dog had a grooming appointment this morning and she was dropping it off to get groomed and they told her "sorry we can't take your pet because we don't have a record of her current rabies vaccine". Well, my mom didn't know to bring it since she wasn't the one getting the notifications about her dog since they refused to switch her dog from my account to her account, so I was the one getting the grooming appointment text messages and I didn't know she didn't already have it turned in. So she gets there and she tells the lady that. Well they ended up yelling at her and telling her that she should have known that because it was on the text messages, so my mom yelled back and said "well that's because I don't get the text messages. Y'all keep telling us that y'all are going to switch it over to me and then you don't." So my mom leaves, thinking her appointment is now canceled. Well she calls me up and tells me all this and I said "wait a second, I can access her records real quick online" and so I did and I sent her a photo of her current rabies vaccine and it was clear enough to read. So she took the dog back in there and showed them the photo that I had sent her showing that her dog was up to date on her rabies vaccine, but then the employees lied to her and said it's not clear and they yelled at her for yelling at them earlier even though they were the ones who started yelling first. So needless to say, they are very rude employees there and they clearly do not mind lying to you. Please do not take your pet there. Spend your money elsewhere.

I was at another location (Petco) when I called your store. You had what I needed but suggested I go to Publix🤔 for a substitution and told me the price was $16 a can when it was $9 cheaper. When I arrived at the store,she never showed. The other person was almost as rude he could not call for assistance nor had the time to show me. …